Please refer to your individual lease agreement for the required notice. Most of our lease agreements require sixty days written notice. You may use the convenient online Notice to Vacate form, drop off a written notice at our office, or send it by fax/email. If you are writing your own notice, the information required for inclusion is as follows:
Once you give notice, you will receive a letter in the mail with additional information regarding the move-out process.
Payments or changes made on the tenant portal will reflect in the portal once processed during normal business hours. (For example, if you make a one-time payment on a Saturday, it will reflect in your account on Monday when our office opens and all web activity has been updated). All web payments are posted for the day they were made by the tenant and a confirmation number confirms any one-time payments. Please retain this number for your records.
If you are locked out during normal business hours (M-F 8:00 a.m. - 5:00 p.m.), please call us at 717-859-2010 to verify we have a spare key that you can pick up at our office. Key must be returned within 24 hours.
If you are locked out during after-hours or are unable to pick up a key at our office, a qualified locksmith must be called. Any damage caused while attempting to re-enter the property will be charged to the tenant.
Tenants have the following options for paying rent
A non-emergency maintenance request can be submitted 24/7. Just complete and submit the online form or call our office at 717-859-2010 and leave a message with the following info:
Be sure to check for any other maintenance issues before notifying us.
FOR AFTER HOURS EMERGENCY MAINTENANCE SERVICE PLEASE CALL
Rainbow Restoration and Carpet Care (717) 626-5907
Martins Flooring (717) 445-7799
There are three reasons a security deposit may not be returned (in whole or in part)