Tenant FAQs

Answers to your common questions

  • How do I give my notice to vacate?

    Please refer to your individual lease agreement for the required notice. Most of our lease agreements require sixty days written notice. You may use the convenient online Notice to Vacate form, drop off a written notice at our office, or send it by fax/email. If you are writing your own notice, the information required for inclusion is as follows:

    • Name
    • Phone number
    • Property address 
    • Date you will be moving out 
    • Forwarding address (if you can provide this)
    • Signature

    Once you give notice, you will receive a letter in the mail with additional information regarding the move-out process.

  • How do I log in to the Tenant Portal?

    Tenant Portal Login Instructions are available to download here
  • I just made a payment or change to my account via the tenant portal - why am I not seeing it?

    Payments or changes made on the tenant portal  will reflect in the portal once processed during normal business hours. (For example, if you make a one-time payment on a Saturday, it will reflect in your account on Monday when our office opens and all web activity has been updated). All web payments are posted for the day they were made by the tenant and a confirmation number confirms any one-time payments. Please retain this number for your records.

  • I’m locked out. What should I do?

    If you are locked out during normal business hours (M-F 8:00 a.m. - 5:00 p.m.), please call us at 717-859-2010 to verify we have a spare key that you can pick up at our office. Key must be returned within 24 hours.

    If you are locked out during after-hours or are unable to pick up a key at our office, a qualified locksmith must be called. Any damage caused while attempting to re-enter the property will be charged to the tenant.

  • What are my options for paying rent?

    Tenants have the following options for paying rent

    • Check or money order (either dropped off or mailed to the Wolf & Kline office). For your convenience, there is a 24/7 drop box at the office, located between the front two windows along Main Street.
    • Credit/debit card. We accept Visa, MasterCard, or Discover. There is an additional finance charge of 2.99% for this option.
    • Online payments. One time payments can be made online inside the tenant login section. Payments can be made with a checking account or credit/debit card (finance charge applies with credit/debit card). Tenant Portal Login Instructions are available to download here.
    • Automatic payments. Monthly recurring payments may be set up and managed online through the tenant portal or by completing the Auto Pay Form and attaching a voided check.
  • What should I do when I have an after-hours maintenance issue?

    A non-emergency maintenance request can be submitted 24/7. Just complete and submit the online form or call our office at 717-859-2010 and leave a message with the following info:

    • Name
    • Address
    • Phone number 
    • Maintenance request

    Be sure to check for any other maintenance issues before notifying us.

    (717) 553-6324

  • Who do I call for carpet cleaning?

    We recommend:
    Rainbow Restoration and Carpet Care (717) 626-5907
    Martins Flooring (717) 445-7799

  • Why was my security deposit not returned?

    There are three reasons a security deposit may not be returned (in whole or in part)

    • Damage to the property occurs and the deposit is used for the cost of repairs
    • Deposit is applied against unpaid rent or utilities
    • If tenant vacates before the end of the 1-year lease, the deposit will not be returned
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