Answers to Tenants’ Frequently Asked Questions (FAQs)
We strive to make paying your rent easy and stress-free. We accept payments in the following ways. (Please note that cash payments are NOT ACCEPTED.)
– Check or money order (either dropped off or mailed to the Wolf & Kline office). For your convenience, there is a 24/7 drop box at the office, located between the front two windows along Main Street in Rothsville.
– Credit/debit card. We accept Visa, MasterCard, or Discover. There is an additional finance charge of 2.99% for this option.
– Online payments. One-time payments can be made online inside the tenant login section. Pay with a checking account or credit/debit card (finance charge applies with credit/debit card). Tenant Portal Login Instructions are available to download here.
– Automatic payments. Monthly recurring payments may be set up and managed online through the tenant portal or by completing the Auto Pay Form and attaching a voided check.
If you are locked out during normal business hours (M-F 8:00 am – 5:00 pm), please call us at 717-859-2010 to verify that we have a spare key that you can pick up at our office. Key must be returned within 24 hours.
If you are locked out after-hours or cannot pick up a key at our office, a qualified locksmith must be called. Any damage caused while attempting to re-enter the property will be charged to the tenant.
A non-emergency maintenance request can be submitted 24/7. Just complete and submit the online form or call our office at 717-859-2010 and leave a message with the following info:
– Phone number
– Maintenance request
Be sure to check for any other maintenance issues before notifying us.
FOR AFTER-HOURS EMERGENCY MAINTENANCE SERVICE, PLEASE CALL (717) 553-6324
Please refer to your individual lease agreement for the required notice. Most of our lease agreements require sixty days’ written notice. You may use the convenient online Notice to Vacate form, drop off a written notice at our office, or send it by fax/email. If you are writing your own notice, the information required for inclusion is as follows:
– Phone number
– Property address
– Date you will be moving out
– Forwarding address (if you can provide this)
Once you give notice, you will receive a letter in the mail with additional information regarding the move-out process.
– Nightline Flooring Solutions: (717) 490-3407 or (717) 725-0516
– Martin’s Flooring: (717) 445-7799
There are three reasons a security deposit may not be returned (in whole or in part)
– Damage to the property occurs, and the deposit is used for the cost of repairs
– Deposit is applied against unpaid rent or utilities
– If the tenant vacates before the end of the 1-year lease, the deposit will not be returned
In short, our residents love us because we make coming home to one of our properties easy and effortless.
– We work with you to find the perfect property
– We offer more ways to pay your rent
– We have quick-response 24/7 on-call maintenance and repair services
– Our lease terms are fair and tenant-friendly
Learn More About Us
– One year lease term
– Auto-renews on a month-to-month basis after the first year
– A 60-day written notice to terminate is required to prevent auto-renewing (access Notice to Vacate)
– Rent is due on the 1st of the month
– Rent can be paid online
– A fee of 2.99% will be applied to all rents paid via credit card (Discover, Visa & Mastercard accepted)
– Late fees will be applied after the 5th of the month—amounts vary
Renters Insurance Policies
Per rental lease specifications, we require tenants to have a policy providing at least $10,000 in property insurance and $300,000 or $500,000 liability insurance.
– Returned within 30 days after move-out
– Repair costs and unpaid rent will be deducted from the security deposit
– A written itemized list will be provided detailing costs for any repairs
– Included utilities vary from property to property. In some cases, tenants are responsible for all utilities
– Electric service and UGI services must be transferred into the tenant’s name
Some of our properties are pet friendly—please see individual property listings for pet policy. Fees and restrictions apply. Owners reserve the right to decline any animal.
– Landlord may enter the property at reasonable hours to inspect, repair, or show the property
– 24-hour prior notice is given before entry
– Notice is not required in an emergency, but we do our best to inform tenants ASAP
– Key may be retrieved at our office during regular business hours – no charge
– A service fee will be charged for keys delivered to the tenant during business hours
– Keys must be returned within 24 hours
– After hours lock-outs require the tenant to hire a qualified locksmith
– Tenant is responsible for the cost of locksmith plus cost of any damage incurred during re-entry
– Proof of identification is required prior to the key being released
– Tenant must have carpets cleaned by a professional company upon vacating the property
– A paid receipt must be submitted to manager along with property keys upon move-out
– Without proof of carpet cleaning, the cost to do so will be deducted from the security deposit
If you don’t understand a clause or term included in your individual rental agreement, please call us at 717-859-2010. We will be happy to explain any questions you have before you sign. We want you to be comfortable in our mutual agreement and, ultimately, happy in your new home!